Privacy Policy

Last updated: September 2025

1. Introduction

MiraGlow ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number, postal address)
  • Order and transaction information
  • Communication preferences
  • Correspondence and inquiries you send to us

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Responding to your inquiries and providing customer support
  • Sending you product information and updates (with your consent)
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring website security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: Processing necessary to fulfill our contract with you
  • Consent: You have given clear consent for specific purposes
  • Legitimate interests: Processing necessary for our legitimate business interests
  • Legal obligation: Processing necessary to comply with the law

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who assist with order fulfillment, payment processing, and website hosting
  • Professional advisors (lawyers, accountants, auditors)
  • Law enforcement or regulatory authorities when required by law

All third parties are required to keep your information secure and use it only for the purposes we specify.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

MiraGlow
8 Queen Street
Glasgow G1 3DX
United Kingdom
Email: [email protected]
Phone: +44 141 782 4395

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.